During current Covid restrictions please read Aust Post website regarding delivery delays here...
Want to know more about online photo printing using Pocket Prints? Check out our FAQs below. Have another question? Just email us at email@example.com.
Easy! There are two ways you can order from Pocket Prints- online using our desktop site, or from your iPhone using our iOS app.Simply jump on, choose which product you would like, upload your photos and you are good to go! We have Instagram, Facebook and Camera Roll integration in our app, and the same on our desktop site. You can upload one photo files from your computer on the desktop site. When you’re done, select your shipping and we’ll send them out to you!
Because it's 'hip to be square' ? (dad joke, right?)
There’s also a rectangle option for the traditionalists in your life.
They will- but only a tad. Because your phone / device / screen is backlit, and photos are not, there will be a barely noticeable variation. Small files can also lead to a reduction in quality when they are printed, so make sure your image files are a good size before you upload! (Images that are too big will take a while to upload- as long as the photo file isn’t tiny, your prints will be fine.)
We’re glad you asked – we use Professional Pro Photo paper it’s the best performing photographic paper ever, together with the HP Indigo Digital press they produce vibrant colour rich images with a high quality finish .
Our prints have a Lustre finish, which is a bit old school photograph finish which also gives a light sheen, not the shinny glossy photo paper finish from other dry 'kiosk' style labs.
We are PayPal and Stripe enabled so you can also pay via credit card.
We know this is something you want to know so we'll explain as best as we can.
We print and dispatch orders within 48 hours of receiving the order (often sooner) Monday to Friday afternoon.
or an example- if you place an order on Friday or Saturday night ( we know - kids are finally asleep - wine and wifi, sittin on the couch doing some online "admin" ) you order will go in to out production schedule on Monday morning and then printed and dispatched on Tuesday.
You'll receive an email from us once your order has been dispatched from our Melbourne production facility.
We offer FREE standard delivery. Australia wide only.
Most of out items are flat and reasonably light - so postage is on us! We use Australia Post's standard large letter service.
However, from there it's unfortunately a little out of our control. Depending on the destination this service takes 2 - 8 business days after posting to arrive. NO tracking is offered for this FREE delivery.
West Coast deliveries (e.g. Perth, Broome ): Expect 5-10 business days for your order to arrive.
Yep, sure can - there is an option to upgrade and pay $11 for Express Post at checkout.
If you need your prints soon or want your order tracked, then Express post is your friend. This is the quickest way to receive your order, and they come with a tracking number to stop them from getting lost. Delivery times will vary, expect your order to arrive 2 days after it's posted in most metro areas, read more here
Everything is fairly automated here at Pocket Prints- we can ‘stop the presses’ so to speak, but you’ll need to get onto us within an hour during office hours. Otherwise, your order will already be printed! We can not offer refunds for changing minds.
Whoops! Sorry about that. Your best bet is to delete, then re-download the app. If that doesn’t jiggle out the bug, try turning your phone off and back on again. We also have a 'shake the phone' function. when in the app you can 'shake the phone' and a pop up message will appear and you can send us feedback that way. If neither of those options work, shoot us an email at firstname.lastname@example.org.
Sure can! However, our app was created with iPhone ‘native’ images in mind (although the peeps at Apple are giving iPhones bigger and better photo taking capacity), so we’d recommend using our desktop site for images with that are incredibly high res.
We certainly consider them! Shoot us an email at email@example.com and we’ll see what we can do
We are navigating the impact of Covid-19 during this time our priority is to keep you (and us ) safe.
To keep our small family run business moving forward, we are now only printing and dispatching orders from Monday to Thursday this means that any orders placed after Thursday afternoon will be printed and posted on the following Monday.For speedy and tracked order we'd suggest upgrading your delivery to Express Post at checkout.Australia Post regularly updates their website https://auspost.com.au/about-us/news-media/important-updates/coronavirus regarding delivery delays they are experiencing.
We hope you continue ordering with us and support Australian printing and manufacturing.